Booking term and conditions
Dear guest,
Thank for your interest in staying with us here in our nature reserve. In order to make your stay as pleasant as possible, Valle Escondido requests your cooperation in reviewing our following policies. Guests need to accept these policies in order to reserve accommodation at
Monteverde Inn/Valle Escondido Preserve. Hotel guests shall be solely liable and responsible to Monteverde Inn/Valle Escondido Preserve, for any financial loss or damage that may be caused as a result of the guest’s own negligence and non-observance of such rules and
instructions.
1.0 Rates
The room rate includes lodging, booking service for local area activities, breakfast and free trails access to 4 kilometers of Valle Escondido Nature Reserve. Additional meals, amenities, night or bird watching tours and other services are available at extra cost.
2.0 Cancellation Policy
Cancelations or changes made after 12:00 on 14 days before check-in date are subject to a 100% penalty plus taxes. No refunds for no-shows or early checkouts. Deposit: Property will charge 100% 14 days before check-in date.
3.0 Children Policy
Children aged 0-5 sharing the same room bedding stay free (maximum 2 per room). In terms of prices of accommodation and meals, persons who are over the age of 5 are considered adults.
There might be a price difference for third party and/or onsite activities.
4.0 Settlement of bills
All bills must be signed personally for services rendered. Balances are to be paid upon checkout.
5.0 Check-in
Check-in time is from 2 PM to 9 PM. Late check-ins are available; please let us know in advance if you will be arriving after 9 PM. Upon arrival, all guests must provide a guarantee of payment for his/her stay and sign our guest registration forms.
6.0 Personal data use
Costa Rican law requires that one guest per party presents a national ID card or passport upon check-in. These documents will be copied and returned to guests. The guest agrees and consents that Monteverde Inn/Valle Escondido Preserve may process (photocopy/scan) this personal document in order to register him/her and the party as guests of the Hotel.
7.0 Departure
Check out time is 11 am. Please inform reception if you wish to stay in your room beyond this time. Late checkouts will be considered depending on availability with an additional cost of $20
per hour.
8.0 Free Luggage storage
For guests who would like to enjoy Valle Escondido Preserve trails after checking out of hotel or for guests who have other local area activities scheduled for the same day of check out, luggage can be stored at reception for no extra charge.
9.0 Restaurant
Our buffet breakfast is included for guests and served from 6:30 to 8:30 in the morning, and then from 9 to 11 AM a light menu is offered at additional cost. The Café opens its regular menu at 11:00 AM and serves until 9 PM. Café bills are signed and charged to guest rooms to
be paid at checkout. Everyday 2 for 1 happy hour is from 4:30 to 6PM.
10.0 Housekeeping service
Room cleaning is provided from 7 AM to 3 PM. If a guest requires a specific time for room cleaning or does not require room cleaning, please make arrangements at reception.