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Booking term and conditions

Dear guest,

 

Thank you for your interest in staying with us here in our nature reserve. In order to make your stay as pleasant as possible, Valle Escondido requests your cooperation in reviewing our following policies. Guests need to accept these policies in order to reserve accommodation at Valle Escondido Nature Reserve Hotel & Farm. Hotel guests shall be solely liable and responsible to Valle Escondido Nature Reserve Hotel & Farm, for any financial loss or damage that may be caused as a result of the guest’s own negligence and non-observance of such rules and instructions.

 

1.0 Rates

 

The room rate includes lodging, booking service for local area activities, breakfast and free trails access to 4 kilometers of Valle Escondido Nature Reserve. Additional meals, amenities, night or bird watching tours and other services are available at extra cost. Rates are subject to change based on the season, special events and availability. We reserve the right to adjust rates at any time in response to demand or specific conditions. The rate confirmed at the time of booking applies exclusively to that reservation and is not guaranteed for future bookings.

 

2.0 Reservations policy

 

Accepted payment methods include MasterCard and Visa credit card. Deposit: Property will charge 100% 14 days before check-in date. Cancellation Policy: Cancelations or changes made after 12:00 on 14 days before check-in date are subject to a 100% penalty plus taxes. No refunds for no-shows or early checkouts.

 

3.0 Children policy

 

Children aged 0-5 sharing the same room bedding stay free (maximum 2 per room). In terms of prices of accommodation and meals, persons who are over the age of 5 are considered adults. There might be a price difference for third party and/or onsite activities.

 

4.0 Settlement of bills

 

All bills must be signed personally for services rendered. Balances are to be paid upon checkout.

 

5.0 Check-in

 

Check-in time is from 2 PM to 9 PM. Late check-ins are available; please let us know in advance if you will be arriving after 9 PM. Upon arrival, all guests must provide a guarantee of payment for his/her stay and sign our guest registration forms.

 

6.0 Personal data use

 

Costa Rican law requires that guests present a national ID card or passport upon check-in. These documents will be copied and returned to guests. The guests agree and consent that Valle Escondido Nature Reserve Hotel & Farm may process (photocopy/scan) this personal document in order to register as guests of the Hotel.

 

7.0 Departure

 

Check out time is 11 AM. Please inform reception if you wish to stay in your room beyond this time. Late checkouts will be considered depending on availability with an additional cost of US $20 per hour.

 

8.0 Free luggage storage

 

For guests who would like to enjoy Valle Escondido Preserve trails after checking out of hotel or for guests who have other local area activities scheduled for the same day of check out, luggage can be stored at reception for no extra charge.

 

9.0 Restaurant

 

Our buffet breakfast is included for guests and served from 6:30 to 8:30 in the morning, and then from 9 AM to 11 AM a light menu is offered at additional cost. The Café opens its regular menu at 11 AM and serves until 9 PM. Café bills are signed and charged to guest rooms to be paid at checkout. Everyday 2 for 1 happy hour is from 4 to 6 PM.

 

10.0 Housekeeping service

 

Room cleaning is provided from 7 AM to 3 PM. If a guest requires a specific time for room cleaning or does not require room cleaning, please make arrangements at reception.

 

11.0 Pets

 

Pets are not allowed.

 

12.0 Nature Reserve access

 

Free trail access to our Nature Reserve is available from 6 AM to 4:30 PM, which includes 4 kilometers of trails, viewing platforms, scenic waterfalls views, organic vegetable gardens and a coffee plantation. Entry outside of these hours is not permitted for safety reasons.

 

Guests are advised to wear appropriate footwear and carry water during their visit to the nature reserve. For your safety, guests must stay on marked trails and follow the posted signs and trails map available in reception.

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